Raised in Jacksonville, FL, Susan earned her Bachelor’s degree in Business Administration from the College of Charleston, SC. She assumed leadership for HPCNEF after serving as Chief Administrative and Chief Financial Officer. Susan brings over four decades of business and financial expertise to the organization from both the nonprofit and for-profit sectors. Susan is devoted to her family and in her free time, she enjoys competitive sailing.
Originally from Virginia, Kathy received her BBA in Accounting from James Madison University. She brings with her over 20 years of financial and operational knowledge. Having worked with both for-profit and not-for-profit firms in financial management roles, she refines financial and HR operations to support HPCNEF’s efficiency in serving the Northeast Florida community. As a Jeep and beach enthusiast, Kathy has been pleased to call Florida home for over 20 years.
Originally from Birmingham, AL, Charles received his Bachelor’s degree in Psychology with a minor in Sociology at Auburn University. From a clinician’s to an administrative perspective, Charles has grown a strong passion for and with community health services. Charles’s role is to ensure the ongoing effectiveness and efficiency of HPCNEF in enhancing health outcomes as the primary source for health information, analysis, and planning in Northeast Florida.
As the HR representative for HPCNEF, Cori is responsible for planning, developing, and managing all HR functions; conducting and interpreting employee satisfaction surveys; and creating and executing performance appraisals. She has expertise in various human resources areas, such as onboarding, offboarding, and benefits administration. Additionally, Cori ensures that policies and procedures are properly applied per federal and local laws. Before joining HPCNEF in 2017, Cori spent 20 years working in administration within the insurance industry. She is also a certified Lean Six Sigma Yellow Belt.
Originally from Oswego, NY, Wendy earned her degree in Information Technology from the Air Force and her Business Administration from Saint Leo University. Wendy is an Air Force Veteran of over 20 years and served as Command Control Superintendent. She also has 20 years of management and administrative experience and received Six Sigma and Microsoft Certified System Engineer certificates. Wendy has lived in Florida since 2007 and enjoys kayaking and gardening.
Born in Cincinnati, OH, and raised in Jacksonville, FL, Tisha earned her Bachelor of Science in Nursing with a minor in Psychology at the University of North Florida. Prior to joining the HPCNEF team in 2022, she was a bedside nurse on a progressive cardiac unit at Baptist Health and then a client service specialist in commercial retail real estate. Her passion is visual art—with photography and gouache paint being her favorite media.
A native of San Juan, PR, Jayiska received her Bachelor of Business Administration in Accounting from the Polytechnic University of Puerto Rico. She worked for 10 years as an auditor at Tanner & Associates CPA, LLC, with Housing and Urban Development (HUD) and Rural Development (RD) projects, then for 7 years in the accounting department of a private school, and 3 years in the insurance industry. Jayiska’s experience includes managing accounts receivable, compliance, inventory verification, fixed asset management, corporate financial statements, bookkeeping, accounts reconciliation, and digital record keeping. Jayiska loves the beach, traveling, and spending time with her family and friends. She moved to Florida and joined the HPCNEF team in 2022.
Originally from DeLand, FL, Flora earned her Bachelor of Arts in Psychology and a Sociology minor from Stetson University. Flora has been with HPCNEF since 2006. Flora has over 15 years of housing and medical case management experience with several special target populations. She earned her certification in contract management with the State of Florida’s Department of Health, as well as CORE and Advanced CORE housing curriculum with the State of Florida’s Department of Finance. She is also a certified White Belt in Six Sigma.
Originally from Florida, Julia was a monitor technician at AdventHealth Fish Memorial in Orange City prior to joining HPCNEF in 2021. Julia has extensive experience in performing research, data collection, and database management. A detail-oriented, hands-on approach to solving problems and being a team player are important to Julia. In her spare time, she volunteers with a disaster relief committee to maintain an airport and seaport catalog in the Caribbean.
Originally from El Salvador, Irma received her Bachelor of Arts in ESL Education from Universidad Technológica, San Salvador. She brings over 25 years in accounting and over 10 years in customer service working for the US government as well as in the for-profit and nonprofit sectors. Irma earned a Special US Visa after 23 years working for the US Government in El Salvador. She immigrated with her family to the US in 2007 and has lived in Florida for 15 years.
Originally from Ohio, Kim earned her Master of Health Science from the University of North Florida and her Bachelor of Science in Medical Dietetics from The Ohio State University. Kim has over 12 years of health planning experience. Prior to joining HPCNEF in 2017, Kim was a registered dietitian. Kim has lived in Northeast Florida for 25 years and enjoys spending time with her family.
Originally from Oviedo, FL, Daniel earned his Bachelor’s degree in Exercise Physiology from the University of North Florida and his Master of Public Health degree from the University of Florida. He is also Certified in Public Health by the National Board of Public Health Examiners. Daniel participates in different types of projects at HPCNEF including data management, community assessments, and health planning and evaluation. Daniel is particularly interested in the public health areas of health equity, mental health, chronic disease prevention, and social justice. Daniel also enjoys spending time with his family and friends, being active in his church, outdoor recreation, and a good cup of coffee.
A native of Fort Myers, FL, Annie is a dedicated Health Planner who joined HPCNEF in 2024. She holds a Bachelor of Public Health with a minor in Health Disparities in Society, and a Master of Public Health with a concentration in Social and Behavioral Sciences from the University of Florida. Annie has interned for community-based organizations such as Tobacco Free Alachua and Partnership for Strong Families, gaining experience in social media management, creating health education materials, and working with underserved communities. In her free time, Annie enjoys crocheting and playing pickleball.
Born in Madrid, Spain, and raised in Elizabeth, NJ, Maria earned her Bachelor of Arts in Sociology with a minor in Spanish. Before joining HPCNEF, she was the Director of Child Welfare for a nonprofit for 19 years and a Certified Contract Manager with the Florida Department of Health. She has called Florida home for 21 years and is an avid camper and traveler with her family.
A Florida native, Lillian earned her Bachelor of Public Health as well as her Master of Public Health in Epidemiology from the University of Florida. Lillian has experience in program planning and program implementation and is proficient in data analysis. Outside of work, she enjoys spending time with her family and friends and watching collegiate gymnastics, football, and hockey.
Born and raised on the beautiful island of St. Croix, USVI, Evelyn brings to HPCNEF over 25 years’ experience as the Senior Accountant. Evelyn earned her MBA degree from University of Phoenix and has proven finance leadership with a successful history across all aspects of financial reporting, forecasting, and budgeting. She enjoys providing sound guidance to her senior leaders which helps HPCNEF, achieve revenue and profitability goals.
Teina has over 20 years of experience in bringing together diverse communities of people, non-profit organizations, businesses, healthcare providers, and governmental agencies to address social determinants of health and improve health outcomes. Teina earned her Bachelor’s and Master’s degrees from the University of Arkansas at Little Rock. Prior to joining HPCNEF, she successfully developed and led innovative projects in Alachua and Broward counties in Florida. She is a strong proponent of addressing policies, systems, and environmental changes to foster health literacy, cultural competency and equity to improve the health and wellbeing of individuals and their communities.
Debbie is from Logansport, IN, and studied at Vincennes University. Prior to working at HPCNEF, she worked in finance in her home state for 14 years. She has been involved in customer service in some way for most of her career. Debbie has been married for 30 years. She has one daughter and four grandchildren. Debbie enjoys her semi-retirement by spending time with her family and their new Florida friends. She has lived in Florida for 10 years.
Berenice, a Deland local, studied business administration at Florida Technical College. She has experience working with vulnerable rural populations from her time at the Farmworker Association of Florida in Pierson, FL. Berenice now channels her extensive people skills and compassion into her role as a Navigator at HPCNEF. Fluent in both English and Spanish, she goes above and beyond to help others find affordable health care insurance.
A Jacksonville native, Nicole brings over a decade of leadership in healthcare operations, managed care, and community engagement. She holds a Bachelor of Arts in Sociology from the University of North Florida and is a trained Doula who passionately supports birthing individuals through their maternal journeys. Nicole joined HPCNEF in January as Program Manager and Navigator, where she leverages her deep experience and compassion to connect consumers with vital health services and resources. Outside of work, Nicole finds joy in nature, yoga, live jazz, and cherishing time with her son and grandson.
A DeLand native, Esperanza is one of HPCNEF’s ACA Marketplace Navigators. Prior to joining the team in 2022, Esperanza worked in telecommunications. She brings over fifteen years of customer service experience to her position as a Navigator. Esperanza loves being outdoors in Florida nature and enjoys spending time with her family and friends.
Amanda is a Florida native, originally from Jacksonville. As an excellent communicator, she brings over 8 years of HR experience to the Navigator team. She originally joined HPCNEF back in 2015 and then rejoined in 2022 to continue helping consumers find affordable health insurance. Amanda is a dedicated homeschool and dance mom to three children. She loves nature and enjoys hiking in the mountains and exploring the many natural springs in Florida.
Originally from North Carolina, Susan has also lived in Seattle, WA. She earned her bachelor’s degree in Environmental Design in Architecture from North Carolina State University. Susan comes from a diverse creative background and has worked in marketing, graphic design, newspapers, art instruction, and festival event promotion. She joined HPCNEF in 2016. Susan draws on her experiences as a small business owner in order to help the self-employed secure their own healthcare coverage. In her spare time, she enjoys cooking, writing, art, music, and the outdoors. She is often out and about in the local entertainment scene, occasionally performing on stage, singing, or playing drums. She is currently learning to play guitar.
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