Job Title: Health Insurance Marketplace Navigator
Reporting to: Programs Manager
FLSA Status: Non-Exempt
Date Prepared: January 9, 2023

Send all inquiries and resumes to: careers@hpcnef.org

Job Summary:

Part-time position up to 29 hours per week to cover the Volusia County area. Candidates for this position will educate and assist individuals and families in understanding their insurance options as available through the Health Insurance Marketplace―part of the Affordable Care Act―and provide assistance in completing the application process, enrolling, and post-enrollment assistance. Candidates who are bilingual and willing to work some evenings and weekends are preferred.

Essential Duties and Responsibilities:

• Explain the Health Insurance Marketplace application process, program requirements, and timelines to interested consumers, accurately and in understandable terms
• Interview individual consumers to obtain information needed to apply for insurance and potential payment assistance programs
• Facilitate computer-based application and enrollment into Marketplace insurance plans
• Provide post enrollment assistance
• Assist and ensure proper set-up and breakdown of enrollment events at assigned community sites
• Ensure proper documentation and data collection as needed for program reporting and tracking
• Responsible for maintaining program supplies and equipment provided
• Other duties as assigned

Required Knowledge/Skills/Abilities:

• Must have reliable transportation, be licensed and insured
• Ability to work in diverse settings in the community
• Ability to work flexible hours, including nights and weekends
• Computer skills – intermediate level or above required; ability to efficiently navigate the Internet, Marketplace website, and input data into applicable computer systems; familiarity with Microsoft Access, Word, Excel and Outlook
• Cellular phone competency
• Must be a self-starter and work with limited supervision
• Ability to plan, organize and coordinate work assignments
• Ability to interact and communicate effectively and appropriately with both peers and professionals, as well as consumers (individuals and families)
• Reading, writing, and basic math skills are required
• Basic knowledge of health Insurance with ability to explain in an understandable manner; basic knowledge of information about the Marketplace and available coverage options
• Knowledge of public assistance programs, ability to conduct fact-finding interviews, and ability to provide information concerning eligibility for public assistance programs
• Basic knowledge of income tax terminology
• Must pass background check and fingerprint screening as required for Navigators

Education and Experience Requirements:

• Minimum completion of high school required; related college and/or experience in medical and/or social services is preferred
• Bilingual skills are a plus (English/Spanish, English/Creole, English/Russian or American Sign Language)
• Must complete a required 20+ hour online training course and pass a final exam for Federal certification prior to assuming Navigator duties

Skill Requirements:

• Typing/computer keyboard
• Utilize computer software (specified above)
• Cellular phone competency
• Retrieve and compile information
• Maintain records/logs
• Verify data and information
• Organize and prioritize information/tasks
• Operate office equipment
• Verbal communication
• Written communication

Physical Requirements:

• Sitting for extended periods
• Lifting/carrying up to 20 pounds
• Standing for extended periods
• Repetitive motions
• Extended periods viewing computer screen
• Pushing/pulling
• Walking
• Bending/stooping
• Reading/writing
• Reaching/grasping
• Speaking
• Hearing