Marketplace Navigators Marketplace Navigators

SITUATION: According to the US Census Bureau, more than 3,700,000 Floridians did not have health insurance in 2013. More than 8% of those uninsured individuals lived within our seven-county service area.

PROGRAM OBJECTIVE: As the preferred partner for strategic and community-based planning in Northeast Florida, HPCNEF was awarded the Affordable Care Act Navigator Program in 2013 to help the underinsured and uninsured members of our seven-county population to acquire affordable health insurance. Through certified Navigators, individuals with language, literacy, or economic challenges have the opportunity to get free guidance on health insurance, as well as selecting a policy tailored to their specific circumstances and needs. Navigators reach individuals through their presence at numerous community events and designated locations throughout our seven-county region in Northeast Florida. Additionally, for individuals for whom transportation or mobility present a challenge, Navigator assistance is available through the Navigator toll-free hotline. The goal of the program is to provide health insurance coverage to individuals to help with access to healthcare.  


  • Conducting public education activities to raise awareness about the Exchange
  • Assisting individuals to select a Qualified Healthcare Provider (QHP)
  • Providing culturally and linguistically appropriate information to local populations, including individuals with limited English proficiency
  • Providing special assistance to underserved and vulnerable populations that need health insurance

HPCNEF hosts the Northeast Florida Coalition for Access to Health Care (NEFCAH) quarterly meetings. The goal of the coalition is to ensure that local providers and other healthcare partners work collaboratively and identify local resources to address issues related to access to healthcare.


For more information, contact Joyce Case, Program Director, at or Cary Quinones, Program Manager, at

Service Area

Baker, Clay, Duval, Nassau, Flagler, St. Johns, Volusia counties

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