Careers & Internships

Careers

The Health Planning Council is committed to providing equal employment opportunities. Currently located in Jacksonville and Daytona Beach, Florida, the Health Planning Council has been a leader in health planning for more than 40 years. At the Health Planning Council, we believe in work/life balance and in giving our full- and part-time employees the opportunity to provide for themselves and their families through a variety of benefits such as:

  • Health insurance benefits for employees, spouses and children
  • Employer-sponsored group term life insurance, accidental death and dismemberment life insurance, short-term disability and long-term disability
  • Generous Paid Time Off and bereavement leave
  • Ten paid company holidays
  • 403 B retirement plan for employee contribution
  • Simple IRA Retirement plan

Current Career Opportunities

Job Title: HEALTH INSURANCE MARKETPLACE NAVIGATOR
Reporting to: Program Director
FLSA Status: Non-Exempt
Date Prepared: September 9, 2015

JOB SUMMARY
The Health Planning Council of Northeast Florida is currently seeking to fill several part-time positions for Health Insurance Marketplace Navigators, to cover a 7-county area including Baker, Clay, Duval, Flagler, Nassau, St. Johns, and Volusia counties. This position is part-time up to 29 hours per week. The right candidates for this position will educate and assist individuals, families and small business owners in understanding their insurance options as available through the Health Insurance Marketplace―part of the Affordable Care Act (ACA)―and provide assistance in completing the application process. Navigators will be responsible for the on-the-ground execution of the grant work-plan deliverables through a combination of metrics-based program evaluation and relationship building. Navigators will be tasked with outreach to consumers and small businesses to encourage them to take advantage of the coverage options available to them under the ACA. Navigators day to day workload will be assigned by the Lead Navigator and will report to the Program Director.

NOTE: Must complete a required 20+ hour online training course and pass a final exam for Federal certification prior to assuming Navigator duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Explain the Health Insurance Marketplace application process, program requirements, and timelines to interested consumers and small businesses, accurately and in understandable terms
• Interview consumers and small business owners to obtain information needed to apply for insurance and potential payment assistance programs
• Facilitate computer-based application and enrollment into Marketplace insurance plans
• Assist and ensure proper set-up and breakdown of enrollment and outreach events
• Ability to use phone banks and tabling events to identify, qualify, and record interactions with consumers
• Assist in building relationships in diverse communities
• Marketing experience to small businesses
• Develop and follow up on business leads, cold call and perform other lead generation activities
• Obtain names and numbers of potential customers from ACA Partners or other prepared lists
• Call prospective consumers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies
• Encourage consumers to schedule appointments with Navigators by following a prepared script to provide information and enrollment locations
• Schedule appointments for Navigators to meet with potential consumers and small businesses
• Ensure proper documentation and data collection as needed for program reporting and tracking
• Submits all required documentation and reports by established deadlines
• Assume and maintain responsibility for Navigator program supplies and equipment, and manage all supplies/equipment as directed
• Conduct consumer surveys to ascertain level of satisfaction with service
• Other duties as assigned

REQUIRED KNOWLEDGE/SKILLS/ABILITIES
• Must have reliable transportation, as well as be licensed and insured
• Ability to work in diverse settings in the community
• Ability to work flexible hours, including nights and weekends
• Computer skills – intermediate level or above required; ability to efficiently navigate the Internet, Marketplace website, and input data into applicable computer systems; familiarity with Microsoft Access, Word, Excel and Outlook
• Must be a self-starter and work with limited supervision
• Ability to plan, organize and coordinate work assignments
• Ability to interact and communicate effectively and appropriately with both peers, other professionals, and consumers (individuals, families and small business owners)
• Reading, writing, and basic math skills are required
• Basic knowledge of Health Insurance with ability to explain in an understandable manner; basic knowledge of information about the Marketplace and available coverage options
• Knowledge of public assistance programs, ability to conduct fact-finding interviews, and ability to provide information concerning eligibility for public assistance programs
• Basic knowledge of income tax terminology
• Marketing and/or telemarketing experience
• Must pass background check and fingerprint screening as required for Navigators

EDUCATION AND EXPERIENCE REQUIREMENTS
• Minimum completion of high school required; related college and/or experience in medical and/or social services is preferred
• Bilingual skills are a plus (English/Spanish, English/Creole, English/Russian or American Sign Language)

NOTE: Must complete a required 20+ hour online training course and pass a final exam for Federal certification prior to assuming Navigator duties

SKILL REQUIREMENTS
• Typing/computer keyboard
• Utilize computer software (specified above)
• Retrieve and compile information
• Maintain records/logs
• Verify data and information
• Organize and prioritize information/tasks
• Operate office equipment
• Verbal communication
• Written communication

PHYSICAL REQUIREMENTS
• Sitting for extended periods • Lifting/carrying up to 20 pounds
• Standing for extended periods • Repetitive motions
• Extended periods viewing computer screen • Pushing/pulling
• Walking • Bending/stooping
• Reading/writing • Reaching/grasping
• Speaking • Hearing

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

An individual must be able to perform the essential functions of the job with or without reasonable accommodation. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. This position is contingent on the availability of funds and expires annually. You or the Health Planning Council may terminate the employment relationship at any time for any reason, with or without notice.

No phone calls. Email, mail or fax replies only. Interviews by appointment only.

Contact:
Health Planning Council
100 N. Laura Street, Suite 801
Jacksonville, FL 32202
904-301-3678 (phone)
904-301-3682 (fax)
joyce_case@hpcnef.org